In today’s article, I will describe what these telephone calls from Assurance IQ are all about, and the steps you need to take to stop them.
Let’s get started.
Assurance IQ is a direct-to-consumer platform with a personalized approach to buying insurance. The platform analyzes customer data and creates individual plans to suit everyone’s particular needs and budget.
While some of their customers purchase insurance entirely online, many prefer the combination of digital solutions and contact with licensed agents.
In 2019, Assurance IQ was acquired by Prudential Financial but it continues to operate as a wholly-owned subsidiary. The company is based in Bellevue, Washington.
What Do They Sell
Assurance IQ sells health, home, pet, auto, and life insurance from more than 20 carriers.
Their life insurance products include term, whole life, accidental death and dismemberment, as well as final expense insurance from Lumico, TransAmerica, and John Hancock.
Assurance IQ Calls
Customers complain about getting unsolicited calls and voice messages from Assurance IQ claiming to be follow-up calls for the insurance request they submitted through the website.
Customers are warned that their current coverage could be affected if they don’t complete their insurance application. However, many people who are contacted by an Assurance IQ representative have never made a request or even heard about the company before.
If you are on the Assurance IQ calling list, you can expect to receive dozens of robocalls and calls from live representatives on a daily basis.
Because Assurance IQ calls come from a different number each time, there’s little use trying to block a particular number. However, there are several other things you can do to make the company stop calling you:
- Answer the call and tell the sales representative that you’re not interested. Ask them to remove your number from their calling list. Keep in mind that this still doesn’t guarantee that the calls will stop.
- Go to the Assurance website opt-out page and choose the “delete my data.” It may take some time until they stop calling and in some cases, calls may continue even after you opted out.
- Call Assurance IQ at 844 334 1948 and request to be placed on their Do Not Call list.
- Reply “STOP” to text messages you receive from Assurance IQ.
- Register at the National Do Not Call Registry for free. Choose not to receive telemarketing calls. Your registration will never expire, so you only have to do this once.
- Sign up for a robocall blocking service with your carrier. AT&T, T-Mobile, and Verizon offer free services that you can sign up for to help reduce unwanted calls.
- Download a robocall blocker app like Hiya, Nomorobo, or Truecaller to filter the unwanted calls.
- Under federal law, calls using pre recorded messages are illegal if their purpose is to sell products and services. You can report the Assurance IQ robocalls to the National Consumers League Fraud Center, the Federal Trade Commission, and/or the Federal Communications Commission.